FAQs

Our Cat Lovers Puzzle Portraits™ and Dog Lovers Puzzle Portraits™ are wooden puzzles filled with individually illustrated cats or dogs. Once completed, the included clear cover and wooden stand transform your puzzle into a portrait you can keep on display.

Piece counts vary by design:

• Vintage Cat, Caramel Cat and Pastel Cat: 143 pieces each
• Summer Dog, Spring Dog and Autumn Dog: 135 pieces each
• Puppy Love: 97 pieces
• Limited Edition Kitten: 92 pieces
• Bear Hugs: 98 pieces

Each Puzzle Portrait™ kit includes:

• A shaped wooden portrait frame
• Wooden puzzle pieces in a mesh bag
• A clear display cover with removable protective film on both sides
• Four small screws and a mini screwdriver
• A wooden display stand
• A reference image

No. Puzzle Portraits™ are made to be completed and displayed, so the box they arrive in is protective shipping packaging rather than part of the product. A small scuff or dent to that box is not considered product damage if the puzzle kit inside is complete and unaffected.

Sizes vary slightly by design. Finished portraits measure approximately 19.2–23.7 cm wide by 21.8–23 cm high (about 7.6–9.3 in wide by 8.6–9.1 in high).

Cat puzzles weigh approximately 200 g (7.1 oz) excluding shipping packaging. Packed shipping weight is approximately 275 g (9.7 oz) for cat puzzles and 310 g (10.9 oz) for dog puzzles.

Each design offers a calming challenge. Use the included reference image whenever you would like a little help, or set it aside for a more challenging solve. Designs with fewer, larger pieces are generally quicker to complete.

Completion time varies with the design and your pace, but most take around two to four hours. Finish yours in one sitting or enjoy a few pieces at a time over several relaxing evenings.

First, peel the protective film from both sides of the clear display cover. The cover may look cloudy or opaque until both films have been removed.

Secure the clear cover with the included screws, then place the portrait on its wooden stand. There is no glue required, and your completed puzzle is ready to display on a shelf, desk or windowsill.

The clear display cover has removable protective film on both sides to help prevent scratches during transit. It can look cloudy or opaque while either film is still attached. Carefully peel both films away before securing the cover to your completed portrait.

Puzzle Portraits™ are not personalised, but among all those tiny characters you may spot a cat or dog who reminds you suspiciously of your own.

Yes. Each bundle slot has its own design selector, so you can mix the available designs shown on the product page or choose the same favourite more than once.

No. Puzzle Portraits™ are intended for adults and teens aged 14+. They contain small parts and a mini screwdriver, so they must be kept away from young children.

Absolutely. They make thoughtful gifts for cat lovers and dog lovers who enjoy creative, screen-free activities. There is no sizing to guess and no photograph to upload—simply choose the portrait you think they will love.

We ship to most countries and territories worldwide. Shipping is currently unavailable to Cuba, Iran, North Korea and Syria, and some remote destinations may not be serviceable. Availability is confirmed at checkout.

Standard worldwide shipping is free.

Most orders arrive within 5–10 business days of being placed. Processing is included within this delivery estimate.

Delivery timeframes are estimates rather than guarantees. Public holidays, remote locations, customs clearance, severe weather, courier delays and other circumstances outside our control may occasionally affect delivery times.

International orders are sent using duty-paid shipping wherever available, so you should not normally be required to pay customs duties, import taxes or similar charges when your order arrives.

In rare circumstances, a customs authority or local carrier may impose an unexpected charge outside our standard shipping arrangements. If this happens, please email hello@shopprrlux.com before making payment where possible, and we’ll investigate it for you.

Tracking can pause temporarily during transit, especially around peak periods and public holidays. If your parcel has passed its estimated delivery window or tracking has stopped updating, email hello@shopprrlux.com with your order number and we’ll investigate with the carrier.

Yes. Once your order has been dispatched, you will receive tracking information so you can follow its journey. Tracking may take a short time to update after dispatch or when a parcel is handed to a local courier.

Contact us as soon as possible. If your order has not entered processing or been dispatched, we will do our best to change or cancel it. We cannot guarantee changes or cancellations once preparation has begun or the order has shipped.

Contact us immediately. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has entered processing or shipped. Customers are responsible for checking that their delivery details are complete and correct when ordering.

We want you to love your Puzzle Portrait™. Your order is protected by our 30-day money-back guarantee, beginning on the day it is delivered.

If you are not completely satisfied, contact us within 30 days of delivery. We will explain the next steps and help you through the process. Please see our Refund Policy for the complete terms.

Please contact us with your order number and clear photographs of the puzzle kit, shipping box and problem. Keep the item and shipping packaging while we review your request. Once confirmed, we will arrange an appropriate replacement, refund or other resolution at no additional cost where required.

Please note that the outer box is protective shipping packaging rather than part of the product. A minor scuff or dent to the shipping box alone is not considered damage to the puzzle kit when everything inside is complete and unaffected.

Email us at hello@shopprrlux.com or use the form on our Contact Us page. You will always hear back from a real person.